Mar 17 2020

COVID19 Update: We are open during the state of emergency

The current pandemic is changing life for all of us.  We support the recommendations of the public health agencies to increase social distancing and self-isolate where appropriate.  We remain committed to provision of veterinary care within this context.
We recognize a need to adjust our practice to help protect the public.  On top of our current comprehensive cleaning and safety protocols, we have increased our efforts around the hospital to keep exposure to COVID-19 to a minimum.
What precautions are we taking?

  • We use accelerated hydrogen peroxide disinfectant This is one of the most effective disinfectants available and kills viruses like coronavirus within 30 seconds.  We are spraying this frequently in the waiting room, the exam room surfaces and chairs, the surgical and treatment area, and other high-traffic areas of the hospital
  • We are continuing to see patients for all illnesses, injuries and other emergencies, and will continue to see wellness vaccine and preventive appointments, especially considering tick season is upon us. 
  • We are deliberately spacing our appointments to avoid congestion in the waiting area.
  • We are increasing hand washing before and after all client and pet interaction and have disinfectant hand washing stations available for our clients’ use
  • We are happy to accommodate anyone currently in self isolation.  If your pet needs care while you are in self isolation, please contact us to arrange one of our staff to collect your pet from your vehicle to provide the needed care.  We will then discharge your pet back to your vehicle with any required treatments and review our findings and plan over the phone.
  • We ask that anyone with the following signs refrain from entering our facility:
    • Fever
    • Cough
    • Shortness of Breath
  • Should there be any additional way we can help deliver care to your pets, just ask!  Call us at 905-257-7777 or email

What is the risk to our animals?

  • The risk of transmission from humans to cats and dogs is likely incredibly low.  There has only been one case of a dog who tested ‘weak positive’ in Hong Kong.  We have no evidence nor suspicion that pets are capable of transmitting COVID-19 to humans.

We will continue to communicate with you on any changes to our COVID-19 plan by our website, facebook, and twitter.

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